Free Application for Federal Student Aid (FAFSA)
Federal Student Aid PIN
Master Promissory Note for Direct Stafford and Direct PLUS Loans
Federal Student Loan Servicing
National Student Loan Data System (NSLDS)
The FSA Ombudsman Office
The FSA Ombudsman Office is a resource for borrowers to use when other approaches to resolving student loan problems have failed. Borrowers should first attempt to resolve complaints by contacting the school, company, agency, or office directly involved. If the borrower has made a reasonable effort to resolve the problem through normal processes and has not been successful, he or she should contact the FSA Ombudsman. http://studentaid.gov/repay-loans/disputes/prepare
Federal Student Aid Information
Call Toll-Free: 1-800-433-3243
Hearing Impaired Borrowers with a TDD: 1-800-730-8913
Hours of operation: Monday – Friday, 8:00 a.m. E.S.T. to 8:00 p.m. E.S.T.
Direct Loan Borrower Services
Call Toll-Free: 1-800-848-0979
Hearing Impaired Borrowers with a TDD: 1-800-848-0983
Hours of operation: Monday – Friday, 8:00 a.m. E.S.T to 8:30 p.m. E.S.T., Monday – Friday, 5:00 a.m. to 5:30 p.m. P.S.T.
Account information and forms may be obtained 24 hours a day.
California Student Aid Commission
www.calgrants.org – Available for General Cal Grant information
https://mygrantinfo.csac.ca.gov/logon.asp - Available to Cal Grant Recipients to manage their accounts.
Call Toll-Free: 1-888-224-7268
Social Security Administration
Call Toll-Free: 1-800-772-1213
Hours of operation: Monday – Friday, 7 a.m. – 7 p.m.
Recorded information through the automated telephone services available 24 hours a day.
Internal Revenue Service
Call Toll-Free: 1-800-829-1040
Hours of operation: Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
Selective Service Office
Call: 847-688-6888 or Toll-free: 1-888-655-1825
Hours of operation: 8:00 a.m. to 3:30 p.m., Central Time.
Citizenship and Immigration Services
Call Toll-Free: 1-800-375-5283
Hearing Impaired Borrowers with a TDD: 1-800-767-1833
Hours of operation: Monday through Friday as follows:
Calling from Alaska: 8:00 AM to 5:00 PM local time
Calling from Hawaii: 8:00 AM to 4:00 PM local time
Calling from Puerto Rico and the U.S. Virgin Islands: 9:00 AM to 6:00 PM local time
Calling from Guam: Live assistance is available Tuesday through Saturday, 6:00 AM to 11:00 AM local time.
Calling from anywhere else in the United States: 8:00 AM to 6:00 PM local time.